Alex Gonzaga, nag Rant Diumano sa Social Media Dahil Cancelled Flight ng Asawa sa PAL?

 

Alex Gonzaga, nag Rant Diumano sa Social Media Dahil Cancelled Flight ng Asawa sa PAL?

Photo: Alex Gonzaga/Twitter

Ang aktres at vlogger na si Alex Gonzaga ay nagpahayag ng kanyang pagkadismaya sa Philippine Airlines (PAL) matapos kanselahin ang flight ng kanyang asawang si Lipa City Councilor Mikee Morada. Dagdag pa rito, inilipat din ng airline ang kanyang tiket ng dalawang araw at hindi maabot ang kanilang customer service hotline.

Sa kanyang Twitter, ibinahagi ni Alex ang kanyang saloobin:

“Hi @FLYPAL super hassle ng biglaan nyo CANCEL ang flight tapos move nyo ng 2 days ang ticket. Your hotline is not answering. Sino kaya pwede makausap. Wag sana ganito na wala choice ang passengers.”

Tugon naman ng PAL sa pamamagitan ng isang pahayag:

“We sincerely apologize for the inconvenience caused by the unexpected cancellation of Hon. Morada’s flight. We understand your frustration and, we are deeply sorry for any disruption to your travel plans. Based on our records, the flight cancellation was necessary due to unforeseen maintenance requirements. Although we recognize this may not be the most convenient situation, it is essential for ensuring the safety of all passengers on board.

We are also sorry you’re having a hard time getting through to us on the hotline. We are checking into that to make sure our corrective actions are in place. Thank you for getting in touch with us on Instagram as well. To streamline our communication process, we will continue to engage with you through that platform. Rest assured, we’re committed to helping you out and fixing this as quickly as possible. Thank you for your patience and understanding.”